Empathy: The Business Booster

What are the skills and characteristics needed to do your job? Would you consider empathy as being one of them?

Empathy goes beyond what sympathy is; if a person is empathetic they are able to experience and relate to the other person’s thoughts, emotions, and experiences rather than just understand them (Center for Creative Leadership, 2016). While being empathetic may come naturally to some people, it is a skill that can be learned.

So why do you need empathy in a work setting?

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