At its core, Business Process Optimization is about clarity and alignment. It examines workflows, roles, decision points, and handoffs to answer a simple question: Is this process helping us achieve our intended outcome or getting in the way?

BPO is often misunderstood as a technical or automation exercise. In reality, it is about rethinking how work gets done, from the moment a family interacts with a system to the outcomes agencies are accountable for delivering. When done well, BPO improves efficiency and experience, benefiting staff, partners, and families alike.

Read More

Women in leadership is really about connection and also about helping those coming up behind us and the women share lessons and thoughts about what advice they’d give to their younger self and the conversation is so rich and powerful!

Read More

In this episode, we had the privilege of talking with Altynai Osmo, a gifted artist from Kyrgyzstan, whose story is a powerful reminder to stay true to your passion—even when it feels like the path is not straight. Altynai shares what it’s like to be a woman creating art in a place where creative paths aren’t always supported, and how sisterhood and solidarity across the globe can spark hope and inspiration.

Read More

Grays Peak Strategies teammate Shantelle Williams shares her personal journey of overcoming domestic violence and the fight to protect her business from a multibillion-dollar company. These experiences have taught her that finding her voice is just the beginning—standing firm and nurturing it is what creates lasting change.

Read More

1. What’s one piece of advice you would give to your younger self or to the next generation of women leaders?

2. How can we amplify the voices of women from underrepresented or marginalized communities?

3. What’s a mantra or motto you live by that keeps you grounded and focused?

Read More

Are you passionate about family equality and the legal rights of same-sex families? Are you interested in how human service professionals can provide more inclusive outreach and holistic services? Join us for an insightful episode of the "News from the Peak's podcast, hosted by Grays Peak Strategies, featuring special guests Meg York and Nesta Johnson. This episode delves into the crucial topic of parentage laws and their impact on same-sex families.

Read More

Irma Neal and Kelli Lester of Onyx Raising discuss Inclusive Leadership.
Irma has been a guest on the show before, and I encourage you to check out her previous visits to News from the Peak and check out her book, Leading in Chaos – but today she is joined by Kelli, and we get a chance to hear from them on this important topic. Onyx Rising is a proven change management leader, renowned for comprehensive expertise and innovative strategies that drive meaningful, sustainable change. Their qualifications and expertise in DEI are rooted in a deep understanding of diverse organizational needs.
They specialize in diversity, equity and inclusion (DEI) change management providing behavior change services and development for individuals, teams and organizations, With an approach that is inclusive, respectful, and empowering.

Read More

Join us at Grays Peak Strategies for an inspiring conversation on our latest podcast episode, dedicated to women in leadership. In this captivating discussion, we had the honor of hosting IV-D Director Erin Frisch from Michigan and Federal Office of Child Support Services Commissioner Tanguler Gray. Reflecting on our experiences from participating in Women in Leadership panels over the past year, we dive deep into the rewards and insights gained from sharing our journeys. From breaking barriers to fostering diversity, women are instrumental in shaping the future of leadership. As leaders in our fields, we share our hopes for the next generation and discuss the importance of empowerment and creating opportunities for growth. Despite challenges such as gender bias and imposter syndrome, we offer strategies for navigating them. Tune in for valuable insights, inspiration, and advice as we celebrate women in leadership and pave the way for greater equality and empowerment. #Empowerment #Podcast

Read More

Join us at Grays Peak Strategies for an inspiring conversation on our latest podcast episode, dedicated to women in leadership. In this captivating discussion, we had the honor of hosting IV-D Director Erin Frisch from Michigan and Federal Office of Child Support Services Commissioner Tanguler Gray. Reflecting on our experiences from participating in Women in Leadership panels over the past year, we dive deep into the rewards and insights gained from sharing our journeys. From breaking barriers to fostering diversity, women are instrumental in shaping the future of leadership. As leaders in our fields, we share our hopes for the next generation and discuss the importance of empowerment and creating opportunities for growth. Despite challenges such as gender bias and imposter syndrome, we offer strategies for navigating them. Tune in for valuable insights, inspiration, and advice as we celebrate women in leadership and pave the way for greater equality and empowerment. #Empowerment #Podcast

Read More

In a world filled with hustle and bustle, it's easy to overlook the simple yet profound act of expressing love and gratitude. However, taking the time to acknowledge and appreciate the people around us can have a transformative effect on our relationships and well-being. Research has shown that expressing gratitude can lead to increased happiness, improved mental health, and stronger interpersonal connections.

Read More

On this episode of 'News from the Peak,' we are excited to have Veronica Riley, Stephanie Jones, Tricia Harper, and Janice Neal talking about volunteerism.

Read More

The holiday season, while magical, often brings with it a whirlwind of stress and chaos.
When I get my first coffee drink served up in a holiday cup in November it usually brings anxiety thinking about all the things that need to be done. In 2006, I had the most relaxed and pleasant holiday season ever and this year I was determined to relive that feeling.

Read More